Shipping policy

Atelier & Co.

We ship with care, using trusted carriers to ensure your order arrives in perfect condition.

Delivery Times

We currently ship within the United Kingdom.

  • Standard delivery: 2–5 working days
  • Express delivery: 1–2 working days

Orders are typically processed and dispatched within 1–2 business days.
During launches or promotional periods, dispatch may take slightly longer — we’ll keep you updated by email.

Shipping Costs

  • Standard Delivery (UK): £5.95
  • Express Delivery (UK): £8.95
  • Free UK delivery on orders over £60

You’ll receive an email with tracking details once your order has been dispatched.

International Shipping

We do not currently offer international shipping, but it’s on the horizon. Stay tuned by subscribing to our newsletter for updates.

We’re proud to share our botanical rituals with customers around the world. Here’s what to expect once international shipping becomes available.

Countries We Will Ship To

We plan to ship to most regions, including:

  • Europe
  • North America
  • Australia & New Zealand
  • Selected countries in Asia and the Middle East

If your country is not listed at checkout, please contact us at info@atelierco.store.

Duties & Taxes

International orders may be subject to import duties, customs fees, and local taxes upon arrival. These charges are not included in the price of your purchase or shipping cost. Customers are responsible for paying any applicable local charges.

Processing & Delivery Times

Please allow 1–3 business days for order processing. Delivery times will vary depending on your destination and customs clearance.

Estimated delivery times:

  • Europe: 5–10 business days
  • North America: 7–14 business days
  • Australia / NZ: 10–20 business days
  • Asia / Middle East: 7–14 business days

Lost or Delayed Deliveries

If your order hasn’t arrived within 7 working days, please contact us at info@atelierco.store and we’ll investigate with our delivery partner.

Tracking

Once dispatched, you’ll receive a confirmation email with tracking details. Please allow 24–48 hours for tracking to activate.

Delays or Issues

While we aim to ensure timely delivery, we are not responsible for delays caused by customs processes, postal disruption, or extreme weather. If your parcel is delayed or lost, please contact us at info@atelierco.store and we’ll assist promptly.

Packaging

All orders are packaged with care using recyclable or compostable materials where possible. Gift wrapping and seed-paper notes are available at checkout for a mindful unboxing ritual.

Questions?

We’re here to help. Email us at info@atelierco.store for any shipping enquiries.